SKLIP REFUND AND REFURBISHMENT POLICY

Effective: January 1, 2022

NEW DEVICE RETURNS (USA): SKLIP DERMATOSCOPES MAY BE RETURNED BY THE CUSTOMER IN BRAND NEW CONDITION WITHIN 30 DAYS OF PURCHASE FOR A 20% RESTOCKING FEE.  PLEASE EMAIL SERVICE@SKLIP.Ai WITH CONFIRMATION OF YOUR ADDRESS WHERE WE WILL SEND YOU A PRE-PAID RETURN LABEL.  UPON DETERMINATION THAT THE DEVICE IS BRAND NEW, UNOPENED AND UNUSED WE WILL RETURN YOUR MONEY MINUS THE 20% RESTOCKING FEE VIA SHOPIFY.

NEW DEVICE RETURNS (OUTSIDE USA): SKLIP DERMATOSCOPES MAY BE RETURNED AT THE COST OF THE CUSTOMER IN BRAND NEW CONDITION WITHIN 30 DAYS OF PURCHASE FOR A 20% RESTOCKING FEE.  UPON DETERMINATION THAT THE DEVICE IS BRAND NEW, UNOPENED AND UNUSED WE WILL RETURN YOUR MONEY MINUS THE 20% RESTOCKING FEE VIA SHOPIFY.

USED DEVICES: SKLIP INC DOES NOT ACCEPT RETURN OF USED DEVICES IN THE INTERNATIONAL MARKET.

MANUFACTURE DEFECT DEVICES (USA: WITHIN 1 YEAR WARRANTY): SKLIP INC WILL EXCHANGE DEFECTIVE DEVICES AT THE COST OF SKLIP INC.  PLEASE SEND AN EMAIL WITH 3 PHOTOS OF THE DEVICE TO SERVICE@SKLIP.Ai TO RECEIVE A PRE-PAID RETURN SHIPPING LABEL.  UPON RECEIPT OF THE DEVICE AT SKLIP INC AND IF DETERMINED TO BE A MANUFACTURE DEFECT THE DEVICE WILL BE EXCHANGED FOR A NEW ONE AND SHIPPED BACK TO THE CUSTOMER FOR FREE.  IF THE DEVICE IS DETERMINED TO BE DAMAGED BY THE CUSTOMER (NOT A MANUFACTURE DEFECT) THEN THE CUSTOMER WILL HAVE AN OPTION TO PAY A $59 USD REFURBISHMENT FEE INCLUDING SHIPPING TO RECEIVE A NEW DEVICE.

MANUFACTURE DEFECT DEVICES (OUTSIDE USA: WITHIN 1 YEAR WARRANTY): SKLIP INC WILL EXCHANGE DEFECTIVE DEVICES AT THE COST OF SKLIP INC.  PLEASE SEND AN EMAIL WITH 3 PHOTOS OF THE DEVICE TO SERVICE@SKLIP.Ai TO DETERMINE NEXT STEPS PRIOR TO SHIPPING THE DEVICE BACK TO DEDICATED SKLIP INTERNATIONAL FACILITY. UPON RECEIPT OF THE DEVICE AT SKLIP INC AND IF DETERMINED TO BE A MANUFACTURE DEFECT THE DEVICE WILL BE EXCHANGED FOR A NEW ONE AND SHIPPED BACK TO THE CUSTOMER FOR FREE.  IF THE DEVICE IS DETERMINED TO BE DAMAGED BY THE CUSTOMER (NOT A MANUFACTURE DEFECT) THEN THE CUSTOMER WILL HAVE AN OPTION TO PAY A $59 USD REFURBISHMENT FEE (NOT INCLUDING SHIPPING) TO RECEIVE A NEW DEVICE.

REFURBISHMENT FEE (USA): WITHIN A 2 YEAR PERIOD FROM DATE OF PURCHASE CUSTOMERS  HAVE THE OPTION TO PAY A $59 USD REFURBISHMENT FEE (THAT INCLUDES FREE TWO WAY SHIPPING) TO RECEIVE A NEW DEVICE.

REFURBISHMENT FEE (EUROPE): WITHIN A 2 YEAR PERIOD FROM DATE OF PURCHASE CUSTOMERS HAVE THE OPTION TO PAY A 59 EURO REFURBISHMENT FEE (THAT INCLUDES RETURN SHIPPING) TO RECEIVE A NEW DEVICE.

Updates to This Policy

By using the Service, you are accepting this policy. We may update this privacy policy to reflect changes to our information practices. Please check the date of this policy each time you visit to ensure that you are aware of the most current version. If you do not agree to the terms of this policy, please do not use the Site (website) www.sklipapp.com, mobile phone (smartphone) application (app) SKLIP, or the Service.